Refund and Returns Policy
KN Outfits — Returns & Refund Policy
Our Commitment
At KN Outfits, every jacket is handcrafted to your exact specifications using premium genuine cowhide leather. Because each piece is made exclusively for you — cut, stitched, and finished to your personal measurements and style preferences — our returns and refund policy reflects the bespoke nature of what we do.
We stand behind the quality of our craftsmanship and are committed to ensuring every customer is satisfied with their order. Please read this policy carefully before placing your order.
1. Bespoke & Custom Orders
1.1 General Rule
All bespoke and custom-made jackets are non-refundable and non-returnable once production has begun. This is because your jacket is made uniquely for you using your measurements and style choices, and cannot be resold to another customer.
1.2 What Counts as a Custom Order?
A custom order includes any jacket where you have provided:
- Personal body measurements
- A chosen style, cut, or silhouette
- A selected colour, leather type, or finish
- Custom details such as lining, hardware, embroidery, patches, or personalised stitching
1.3 Cancellation Before Production Begins
If you wish to cancel your order, you must contact us within 24 hours of placing it. Cancellations made within this window will receive a full refund. Once production has started, cancellations are not accepted and no refund will be issued.
2. When We Will Offer a Refund or Replacement
Although custom orders are non-refundable as a general rule, we will always put things right if the fault lies with us. You are entitled to a full refund, remake, or store credit in the following circumstances:
2.1 Manufacturing Defects
If your jacket arrives with a defect caused during production — such as faulty stitching, broken hardware, uneven seams, or damaged leather — we will repair, replace, or refund your order at no cost to you.
2.2 Significant Deviation from Your Order
If the jacket delivered is materially different from what was agreed — for example, a different colour, wrong style, or incorrect hardware — you are entitled to a full refund or a remake free of charge.
2.3 Incorrect Measurements (Our Error)
If we have made an error in cutting or constructing the jacket based on the measurements you provided — and the measurements you submitted are demonstrably correct — we will remake the jacket at no additional cost.
3. What We Cannot Accept Returns For
We are unable to accept returns or issue refunds in the following situations:
- Measurement errors by the customer — If the jacket does not fit because the measurements you provided were inaccurate, this is not a manufacturing fault. We strongly encourage customers to follow our measurement guide carefully and double-check all figures before submitting.
- Change of mind — Once production has begun, we cannot accept returns because you have changed your preference in style, colour, or design.
- General wear and tear — Natural ageing of leather, minor scuffs, or fading that occurs through regular use is not covered.
- Improper care or damage — Damage caused by incorrect cleaning, exposure to extreme conditions, or misuse is not eligible for return or refund.
- Late delivery due to customs or courier delays — Once your jacket has been dispatched, delivery timescales are subject to courier and customs processes outside our control.
4. Ready-to-Wear & Stock Items
If you purchase a non-custom, ready-to-wear item from our collection, you may return it within 14 days of delivery provided:
- The item is unworn, unwashed, and in its original condition
- All original tags and packaging are intact
- You contact us before returning to obtain a Return Authorisation Number (RAN)
Returns received without prior authorisation will not be accepted.
Refunds for stock items will be processed within 7 working days of us receiving and inspecting the returned item. Refunds are issued to the original payment method.
Return shipping costs for stock items are the responsibility of the customer unless the item is faulty or incorrectly sent.
5. Our 5-Year Craftsmanship Warranty
All KN Outfits jackets — bespoke and ready-to-wear — come with our 5-Year Craftsmanship Warranty, which covers:
- Stitching failures or seam separation
- Hardware defects (zip failure, buckle breakage)
- Structural faults in the leather panel construction
The warranty does not cover:
- Normal ageing or patina development (this is a natural and desirable quality of genuine leather)
- Damage from accidents, misuse, or improper storage
- Fading or discolouration caused by exposure to sunlight, water, or chemicals
To make a warranty claim, contact us with your order reference, a description of the issue, and photographs of the fault.
6. How to Request a Return, Refund, or Warranty Claim
To initiate any return, refund request, or warranty claim, please contact our customer care team directly:
Email: support@knoutfits.com
WhatsApp: +44 7497 086943
Please include the following when you get in touch:
- Your full name and order reference number
- The date of purchase and date of delivery
- A clear description of the issue
- Photographs clearly showing the fault or discrepancy
We aim to respond to all enquiries within 2 working days and to resolve all valid claims within 10 working days of receiving the required information.
7. Refund Processing Times
Once a refund has been approved:
- Credit or debit card payments — refunded within 5–10 working days, depending on your bank
- PayPal — refunded within 3–5 working days
- Store credit — issued immediately upon approval
We will notify you by email once your refund has been processed.
8. Governing Law & International Customers
KN Outfits is a globally operating leather goods brand, selling and delivering to customers across the world. Regardless of where you are located, we are committed to fair, transparent, and honest business practices that respect your rights as a consumer.
8.1 International Orders
By placing an order with KN Outfits, you agree that any dispute or claim arising from your purchase will be handled directly with our customer care team in the first instance. We are committed to resolving all issues amicably and efficiently, wherever you are in the world.
8.2 Consumer Rights
We respect and honour the consumer protection rights applicable in your country or region. Nothing in this policy is intended to limit or override any rights you are entitled to under the laws of your own jurisdiction.
8.3 Import Duties & Taxes
International customers are responsible for any import duties, customs fees, or local taxes charged upon delivery in their country. These charges vary by destination and are outside our control. We recommend checking your local customs regulations before ordering.
8.4 Dispute Resolution
In the unlikely event of an unresolved dispute, we encourage customers to contact us directly before pursuing any formal action. Our team will always make every reasonable effort to find a fair outcome. We believe in our product and stand behind every jacket we make — your satisfaction is our priority, no matter where you are.
9. Policy Updates
KN Outfits reserves the right to update this policy at any time. Any changes will be published on our website with an updated effective date. Your rights under the policy that was in place at the time of your purchase will always be honoured.
Contact Us
If you have any questions about this policy or your order, please do not hesitate to reach out:
Email: support@knoutfits.com
WhatsApp: +44 7497 086943
Website: www.knoutfits.com