Privacy Policy
Introduction
At KN Outfits, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.knoutfits.com, place an order, or interact with us through any of our communication channels.
By using our website or placing an order with us, you agree to the terms of this Privacy Policy. Please read it carefully. If you do not agree with any part of this policy, please do not use our website or submit your personal information to us.
KN Outfits is committed to handling your data responsibly, transparently, and in accordance with applicable data protection laws worldwide, including but not limited to the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other relevant international privacy legislation.
1. Who We Are
KN Outfits is a luxury handcrafted leather goods brand operating globally.
Website: www.knoutfits.com Email: support@knoutfits.com WhatsApp: +44 7497 086943
For any questions or concerns regarding your personal data, please contact us directly using the details above.
2. What Information We Collect
We collect two types of information — information you provide to us directly, and information collected automatically when you use our website.
2.1 Information You Provide to Us
When you interact with KN Outfits, you may provide us with:
- Personal details — your full name, email address, phone number, and delivery address
- Body measurements — shoulder, chest, belly, hips, and jacket length, submitted for bespoke orders
- Payment information — card details or payment account information processed securely through our payment providers (we do not store your full card details on our systems)
- Order details — jacket style preferences, colour choices, custom specifications, and any special instructions
- Communications — messages, emails, or WhatsApp conversations you have with our team
- Account information — if you create an account on our website, your login credentials and order history
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information — device type, operating system, browser type and version
- Usage data — pages visited, time spent on pages, links clicked, and referring URLs
- IP address — your internet protocol address, which may indicate your approximate location
- Cookies and tracking data — please see our Cookie section below for full details
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Process and Fulfil Your Order
- To confirm and manage your purchase
- To craft your bespoke jacket to your exact measurements and specifications
- To arrange shipping and delivery to your address
- To send you order confirmations, updates, and tracking information
3.2 To Communicate With You
- To respond to your enquiries, questions, and support requests
- To provide aftercare support and handle warranty or returns claims
- To send important updates about your order or our services
3.3 To Improve Our Products and Website
- To understand how customers use our website and identify areas for improvement
- To analyse purchasing trends and customer preferences
- To develop new products and services
3.4 To Send Marketing Communications
- To send you promotional emails, new collection announcements, or special offers — but only if you have opted in to receive them
- You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
3.5 To Meet Legal and Regulatory Obligations
- To comply with applicable laws, regulations, and legal processes
- To detect, investigate, and prevent fraudulent transactions or other illegal activity
- To enforce our Terms and Conditions and other agreements
4. Legal Basis for Processing Your Data
Where applicable under GDPR and similar legislation, we process your personal data on the following legal grounds:
- Contract performance — processing is necessary to fulfil your order and deliver your jacket
- Legitimate interests — we have a legitimate business interest in improving our services, preventing fraud, and communicating with customers about their orders
- Consent — where you have given us explicit consent, such as opting in to marketing emails
- Legal obligation — where we are required to process your data to comply with a legal requirement
5. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party. We only share your data in the following limited circumstances:
5.1 Service Providers
We work with trusted third-party service providers who help us operate our business. These include:
- Payment processors — to securely handle your payment transactions (e.g. Stripe, PayPal)
- Shipping and courier companies — to deliver your order to your address
- Email and communication platforms — to manage customer communications
- Website hosting and analytics providers — to keep our website running and understand visitor behaviour
All third-party service providers are required to handle your data securely and only for the specific purposes we instruct them to.
5.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5.3 Business Transfers
In the unlikely event that KN Outfits is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
6. International Data Transfers
KN Outfits serves customers globally. As a result, your personal data may be transferred to and processed in countries outside your own, including countries that may have different data protection standards.
Where we transfer data internationally, we take appropriate safeguards to ensure your information remains protected, including relying on standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms recognised under applicable privacy law.
By using our website and submitting your personal information, you acknowledge that your data may be processed internationally as described above.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (financial and legal compliance) |
| Customer communications | 3 years from last contact |
| Body measurements | Duration of order + 2 years for warranty purposes |
| Marketing preferences | Until you unsubscribe or request deletion |
| Website usage and analytics data | 12 months |
| Account information | Until account is deleted |
When your data is no longer required, we will securely delete or anonymise it.
8. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
8.1 Right to Access
You have the right to request a copy of the personal data we hold about you.
8.2 Right to Rectification
If any of your personal data is inaccurate or incomplete, you have the right to ask us to correct it.
8.3 Right to Erasure
You have the right to request that we delete your personal data, subject to certain legal exceptions (for example, where we are required to retain records for tax or legal compliance purposes).
8.4 Right to Restrict Processing
You have the right to ask us to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
8.5 Right to Data Portability
Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another organisation.
8.6 Right to Object
You have the right to object to us processing your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
8.7 Right to Withdraw Consent
Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
8.8 How to Exercise Your Rights
To exercise any of the above rights, please contact us at:
Email: support@knoutfits.com WhatsApp: +44 7497 086943
We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.
9. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data.
9.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand how you interact with it.
9.2 Types of Cookies We Use
- Essential cookies — necessary for the website to function properly, such as maintaining your shopping session and cart contents
- Analytics cookies — help us understand how visitors use our website so we can improve it (e.g. Google Analytics)
- Marketing cookies — used to show you relevant advertisements and track the effectiveness of our campaigns, only with your consent
- Preference cookies — remember your settings and preferences for a better experience on future visits
9.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling certain cookies may affect the functionality of our website.
You may also be presented with a cookie consent banner when you first visit our website, where you can choose which categories of cookies to accept.
10. Security of Your Data
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
- Secure HTTPS encryption on our website
- Secure payment processing through PCI-compliant payment providers
- Restricted internal access to customer data on a need-to-know basis
- Regular review of our data handling and security practices
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
11. Children’s Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.
12. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or partner pages. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before submitting any personal information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:
Email: support@knoutfits.com
WhatsApp: +44 7497 086943
Website: www.knoutfits.com
We take all privacy concerns seriously and will respond promptly and transparently to any enquiry.